Shipping & Returns

Everything you need to know about delivery, returns and our 30-Day Money-Back Guarantee at Marlowe & Paw.

Last updated: September 2026

Shipping

We currently ship to the United Kingdom and the United States.

- Free tracked shipping is provided on every order
- Orders are carefully processed before dispatch
- You will receive an email with tracking information once your order is on the way
- Tracking may take a few days to update while the parcel enters the courier network

Delivery times vary depending on destination, courier demand, customs processing and transit conditions. Any delivery estimate provided is a guideline and cannot be guaranteed.

Occasional delays may occur due to circumstances outside our reasonable control.

Orders containing more than one item may occasionally arrive in separate parcels. If this happens, additional tracking information may be provided.

Tracking & Delivery Issues

You can follow your delivery using the tracking details provided in your dispatch email.

If tracking has not updated for several days, or your order has not arrived within the estimated timeframe provided, please allow a short additional period for courier delays.

If you still need assistance, contact hello@marlowepaw.com with your order number and our support team will be happy to help.

30-Day Money-Back Guarantee

Shop with confidence with our 30-Day Money-Back Guarantee.

If you change your mind, you can request a return within 30 days of receiving your order.

For a change-of-mind return:

- The product must be unused, clean and in its original condition
- It must be free from pet hair, marks, damage and other signs of use
- It should be returned with its original packaging where reasonably possible
- Proof of purchase is required

You may open the outer delivery packaging to inspect your order. However, our 30-Day Money-Back Guarantee is not a 30-day trial of the product.

Sealed health, hygiene, consumable or pet food products that are not suitable for return cannot be returned after the seal has been broken.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

To request a return, contact hello@marlowepaw.com before sending anything back so we can provide the appropriate return instructions.

Faulty, Damaged or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is faulty, damaged or incorrect.

Please include:

- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging where possible

We’ll review the issue and arrange an appropriate solution, which may include a replacement or refund.

Marlowe & Paw will cover reasonable return costs where an item is confirmed as faulty, damaged or incorrect.

Your statutory consumer rights are not affected by our 30-Day Money-Back Guarantee or this policy.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

We recommend using a tracked postal service and keeping proof of postage, as we cannot accept responsibility for returns lost in transit.

Any premium or expedited delivery charge paid above the standard delivery option will not normally be refundable, except where required by applicable consumer law.

Refunds

Once your return has been received and inspected, we’ll email you with the outcome.

If approved, your refund will be issued to your original payment method.

We aim to process approved refunds promptly and within any timeframe required by applicable law.

After a refund has been issued, your bank or payment provider may take an additional 5–10 business days to show the funds in your account.

Contact Us

If you have any questions about shipping, tracking, returns or our 30-Day Money-Back Guarantee, contact:

hello@marlowepaw.com