Terms of Service

These Terms of Service govern your use of the Marlowe & Paw website and purchases made through marlowepaw.com.

Last updated: 27 August 2026

These Terms of Service (“Terms”) apply when you access or use our website or purchase from us. By using this website, you agree to these Terms. If you do not agree, you must not use the website.

1. About Us

Marlowe & Paw is a trading name operated by Jason Abbott, a UK sole trader.

Throughout these Terms, “Marlowe & Paw”, “we”, “us” and “our” refer to the business operating this website.

We offer thoughtfully selected pet-care products and accessories through our online store.

2. Eligibility

By placing an order, you confirm that:

You are at least 18 years old; or

You have permission from a parent or legal guardian who agrees to these Terms.

You must provide accurate and complete information when ordering.

3. Products and Availability

All products are subject to availability.

We reserve the right to:

Limit the quantities available for purchase

Discontinue or modify products

Correct errors in product information

Refuse orders where reasonably necessary

We make reasonable efforts to display product descriptions, dimensions, colours and images accurately. However, colours and details may appear differently depending on your device and screen settings.

Please check product measurements, compatibility and suitability carefully before ordering.

4. Pet Safety and Product Use

Products must only be used for their intended purpose and in accordance with any instructions, warnings and care information supplied.

Pet owners are responsible for:

Choosing an appropriate product and size for their pet

Supervising their pet where appropriate

Inspecting products regularly for wear or damage

Discontinuing use if a product becomes damaged or causes discomfort

Information on our website is provided for general purposes and is not veterinary, medical or professional advice. If you are concerned about your pet’s health, behaviour or safety, consult a qualified veterinary professional.

Nothing in this section limits your rights where a product is faulty, unsafe, incorrect or not as described.

5. Pricing and Payments

Prices are displayed in GBP (£) unless another currency is shown for your selected market.

The total price, including applicable taxes and delivery charges, will be displayed before you complete your order.

We reserve the right to:

Change prices before an order is placed

Correct genuine pricing or description errors

Cancel an order before dispatch where an obvious error has occurred

Payments are processed securely through third-party payment providers such as Shopify Payments and PayPal. We do not store your complete payment-card details.

6. Orders and Contract Formation

After placing an order, you will receive an order-confirmation email acknowledging that we have received it. This email does not mean that the order has been accepted.

A contract is formed when we send confirmation that the order has been dispatched.

Before dispatch, we may refuse or cancel an order where reasonably necessary, including because of:

Product unavailability

An obvious pricing or listing error

Suspected fraud or unauthorised payment

Abuse of promotions

Suspected unauthorised resale

If we cancel an order after taking payment, we will issue a full refund to the original payment method.

7. Discounts and Promotions

Discounts and promotional offers are subject to their stated conditions and availability.

Unless expressly stated:

Only one eligible offer may apply

Discounts cannot be exchanged for cash

Promotions may be changed or withdrawn before an order is placed

Discount codes cannot be applied retrospectively after checkout

Nothing in this section affects a contract that has already been formed.

8. Shipping and Delivery

Orders are normally processed within 1–3 business days before dispatch.

Delivery times are estimates and may vary depending on the destination, courier network, customs processing and circumstances outside our reasonable control. Full estimated delivery information is provided in our Shipping Policy.

Tracking details will be supplied when available. Tracking information may take several days to appear within the courier’s network after dispatch.

If a delay occurs, we will take reasonable steps to provide information and resolve the situation. Your statutory rights remain unaffected.

You are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing has begun.

Responsibility for the goods remains with us until they are delivered to you or to a person you have nominated to receive them.

9. Cancellations, Returns and Refunds

Your statutory consumer rights are not affected by these Terms.

Information about cancellations, returns, damaged products and refunds is provided in our Refund Policy.

Please contact us before returning an item so we can provide the correct instructions and return address.

We may decline a standard return that does not meet the published return conditions, but nothing in our policy limits your rights where goods are faulty, unsafe, incorrect or not as described.

10. Intellectual Property

The text, graphics, logos, branding, website design and other content displayed on this website are owned by or licensed to Marlowe & Paw and are protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify or commercially exploit our content without prior written permission.

11. Prohibited Uses

You must not use this website:

For any unlawful or fraudulent purpose

To violate applicable laws or regulations

To infringe another person’s intellectual-property rights

To transmit malware, harmful code or malicious content

To interfere with the website’s security or operation

To collect information about other users without authorisation

To make fraudulent purchases or misuse discounts

We may restrict or terminate access where these Terms are breached.

12. Third-Party Services and Links

Our website may contain links to third-party services, payment providers or websites. We are not responsible for third-party content or services that are outside our control.

Your use of a third-party service may also be governed by that provider’s own terms and privacy policy.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence

Fraud or fraudulent misrepresentation

Breach of your statutory consumer rights

Defective products where liability cannot legally be excluded

Any other liability that cannot lawfully be limited or excluded

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products sold through our website are intended primarily for personal and domestic use. To the fullest extent permitted by law, we are not responsible for business losses, loss of profit, loss of revenue or business interruption arising from personal use of the products.

14. Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control.

If such an event materially affects your order, we will contact you where reasonably possible and take appropriate steps to minimise the impact. Your legal rights, including any applicable right to cancel, remain unaffected.

15. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

16. Governing Law and Disputes

These Terms and contracts formed through our website are governed by the laws of England and Wales.

If you are a consumer living elsewhere, you retain any mandatory consumer protections provided by the law of your country or place of residence.

Nothing in these Terms prevents you from bringing proceedings in any court available to you under applicable consumer law.

17. Changes to These Terms

We may update these Terms to reflect changes to our business, website, services or legal obligations.

Updated Terms apply from the date they are published and will not retrospectively alter an existing order contract unless required by law or agreed with you.

The “Last updated” date will show when the latest revision was made.

18. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

19. Contact Information

For questions about these Terms, contact:

Email: hello@marlowepaw.com
Website: marlowepaw.com