Contact Information

At Marlowe & Paw, we aim to provide helpful and reliable customer support.

How to Contact Us

Email: hello@marlowepaw.com
Website: marlowepaw.com
Contact form: Available through our Contact Us page

Email is the fastest and most reliable way to contact us.

We normally respond within 1–2 business days, Monday to Friday, excluding UK public holidays.

Business Hours

Monday–Friday: 9:00 AM–6:00 PM, UK time
Weekends and UK public holidays: Closed

Messages received outside business hours will be answered as soon as possible during the next business day.

Order Support

When contacting us about an order, please include:

Your full name

Your order number

The email address used when ordering

A clear description of how we can help

For damaged, faulty or incorrect products, we may also ask for clear photographs of the item and packaging.

For returns, please review our Refund Policy and contact us before sending anything. Our business correspondence address is not necessarily the correct returns address.

Urgent Order Changes

If you have entered an incorrect delivery address or need to request an urgent change, email us immediately.

Use the subject line:

URGENT – ORDER CHANGE – [ORDER NUMBER]

We will try to help, but we cannot guarantee that an order can be changed or cancelled once processing has begun.

Social Media

You may contact us through our official social-media channels once available. However, social-media messages are not continuously monitored, so email remains the best option for order support.

Never send payment-card details or other sensitive financial information through social media.

Phone Support

We do not currently provide telephone support. Handling enquiries by email allows us to maintain an accurate written record and investigate order or delivery issues properly.

Respectful Communication

We understand that order problems can be frustrating, and we will always aim to help fairly and professionally.

We do not tolerate threatening, abusive, discriminatory or offensive communication. Where necessary, we may restrict communication to email or end an abusive conversation. This will not affect our responsibility to handle active orders or customers’ statutory rights.

Please contact us before returning any item, as returns may need to be sent to a different address.